SUNWAY PUTRA HOTEL KUALA LUMPUR, Kuala Lumpur – A Smart Stay in the City
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Key details
About the Hotel
100 Jalan Putra,
Kuala Lumpur,
Malaysia,
50350,
Kuala Lumpur Federal Territory
Rooms & Suites
Sunway Putra Hotel Kuala Lumpur offers 650 rooms, including Superior, Deluxe, and Family Suites. The 108 sqm Family Suite features a separate living room, panoramic city views, and a bathtub with twin wash basins. All rooms include LED TVs, complimentary Wi-Fi, and work desks. The AB1 King and Twin rooms (26 sqm) provide basic amenities without daily housekeeping or pool access, while the AB1+ options (40 sqm) offer more space.
Dining Options
The Coffee House serves Malaysian and Western dishes, including Nasi Briyani, Fish Head Curry, and Dim Sum. Rumah Makan Nusantara specializes in Indonesian cuisine, with dishes like Sop Bakso and Sate Padang. The Atrium Lounge offers coffee, pastries, and afternoon tea. Over 80 food and beverage outlets are available in the connected Sunway Putra Mall.
Leisure & Facilities
The hotel has a 25-meter outdoor pool, a children's pool, and a jacuzzi on Level 11. The fitness center includes treadmills and free weights. Sunway Putra Mall, linked to the hotel, features 300 retail stores and an indoor play gym. The National Monument and KL Bird Park are within 15 minutes by car.
Location & Transport
Located in Chow Kit, the hotel is opposite the World Trade Centre Kuala Lumpur and a 5-minute walk from the PWTC LRT station. The Petronas Twin Towers are 2.5 km away. Genting Highlands is 48.7 km via the E8 highway. KL Sentral and Bangsar are accessible via direct LRT links.
Guest Services
Contactless check-out and e-wallet payments are available. Multilingual staff assist with requests. The hotel offers in-room dining 24/7, with local and Western options. Meeting rooms include LED screens and modern AV equipment. Complimentary parking is provided for guests.
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Choose the Room
From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
Thoughtfully designed amenities for a comfortable & memorable stay
Free Wi-Fi
Parking
Valet parking
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Locker room
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Services
Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Business
Meeting/ Banquet facilities
Children
Children's menu
Children's pool
Spa & Leisure
Rooftop pool
Beach umbrellas
Sun loungers
Pool with view
Room features
Air conditioning
Sitting area
Ironing facilities
Bathroom
Free toiletries
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Location
100 Jalan Putra,
Kuala Lumpur,
Malaysia,
50350,
Kuala Lumpur Federal Territory
Map view
100 Jalan Putra,
Kuala Lumpur,
Malaysia,
50350,
Kuala Lumpur Federal Territory
City landmarks
Event hall
Petronas Twin Towers
1.5
mi
Landmark
Dataran Merdeka
1.6
mi
Market
Central Market
1.5
mi
Mall
Chinatown
1.6
mi
Park
KLCC Park
1.7
mi
Theatre
Cultural Palace
1.4
mi
Landmark
Bank Negara Malaysia Museum and Art Gallery
1.2
mi
Monument
National Monument
1.4
mi
Landmark
Sultan Abdul Samad Building
1.3
mi
Aquarium
Aquaria
1.7
mi
Mosque
National Mosque of Malaysia
1.7
mi
Museum
Biomedical Museum
2600 ft
Landmark
'Torana' Gate
4000 ft
Landmark
Memorial Tun Hussein Onn
4200 ft
Landmark
Jalan Tuanku Abdul Rahman
3000 ft
Park
Kuala Lumpur Butterfly Park
1.5
mi
Landmark
National Textile Museum
1.4
mi
Museum
Memorial Tunku Abdul Rahman PUTRA
3700 ft
Mosque
Jamek Mosque
1.2
mi
Landmark
Old High Court Building
4000 ft
Landmark
Klang River
1.1
mi
Landmark
Medan Pasar
4000 ft
Landmark
Old Market Square Clock Tower
4000 ft
Landmark
Tatt Khalsa Diwan Gurdwara
2900 ft
Museum
Islamic Arts Museum Malaysia
1.8
mi
Park
Kuala Lumpur Bird Park
1.6
mi
Landmark
Jalan Masjid India
1.4
mi
Gallery
National Art Gallery
1.5
mi
Park
Titiwangsa Lake Gardens
2.0
mi
Nearby
Shopping Area
SOGO Mall
200 ft
Restaurants
Onde Onde
200 ft
L1-31 & 32
The Belgium Taste
100 ft
Jalan Putra Sunway Putra Mall
Sepiring
200 ft
86 Jalan Putra G-26A
Zende Restaurant
1200 ft
Restaurant
Kofuku Japanese Cuisine
1000 ft
Level 4 Jalan Pantai Dalam Kuala Lumpur Jalan Putra
Cameleon Vegetarian Restoran
1100 ft
No. 1 Jalan Thamboosamy
Guest Ratings & Reviews
Real Guest Experiences & Ratings
Guest reviews
5.0/10
based on 20 reviews
8.5
8.5/10 based on 5674 reviews
Nicholas
United Kingdom,
May
2024
9.0/10
I had a fantastic stay at this hotel! The rooms were clean and comfortable, and the location is superb, right next to a shopping mall and public transportation. The staff was incredibly friendly and took great care of us.
Rooms
9.0
My room was very comfortable in every way, and I liked the easy access to the shopping mall and public transportation.
Service
9.0
The staff were super friendly, and they really took care of us during our weekend check-in. They even lowered our room rates as per my suggestion!
Location
10.0
The location is top-notch! Situated in the heart of downtown and connected to a shopping mall with plenty of dining options, it's so convenient with access to the LRT and monorail stations.
Dining
8.0
The dining options were really good, but it could get noisy and crowded sometimes, affecting the experience. However, the food quality was great, especially the seasonal salads.
Facilities
9.0
The hotel facilities were impressive, from room service to tours/ticket assistance, making our stay even more enjoyable.
Joseph
United Kingdom,
April
2024
8.4/10
The hotel offers spacious and modern rooms with a clean and acceptable look, but the presence of a plastic chair inside slightly detracts from the overall first impression. The room I stayed in was a one-bedroom suite, which was spotless and furnished with new and comfortable furniture. The immediate and strong connection to the hotel WiFi, good water pressure in the shower, quiet and effective air conditioning, and a cozy bed made my stay truly enjoyable.
Rooms
8.0
The rooms are spacious, clean, and offer a modern look with comfortable furniture.
Service
9.0
The service provided was very attentive, courteous, and professional. Despite a small mix-up of granting a standard room instead of the reserved deluxe room, the staff remained helpful and nice. They efficiently assisted with room service, dry cleaning, housekeeping, laundry, valet parking, and even offered a welcome drink and tours/ticket assistance.
Location
9.0
The hotel's location is superb, situated near the PWTC metro station, making it convenient for transportation. The integration within the Sunway Putra Shopping Mall complex provides easy access to a wide array of shopping, dining, and entertainment options, making it a perfect choice for both local and foreign guests.
Dining
8.0
The dining experience was varied and excellent, with a huge spread of continental, oriental, and Indian choices available. Although the milk dispensing machine queue was a bit long, the overall dining options and quality were satisfying, including fresh unlimited pancakes delivered to the room.
Facilities
8.0
The hotel facilities are well-maintained and offer ample opportunities for relaxation and leisure for guests.
Graham
United Kingdom,
March
2024
7.6/10
I had a mixed experience at the hotel. The rooms were spacious and awesome, but some expectations fell short. The location was great for shopping, but the dining experience was hit or miss.
Rooms
8.0
The room was bright, wide, and clean, offering a convenient shopping location just beside the hotel.
Service
7.0
The service was warm, talkative, and attentive, though there was a minor issue with updating breakfast lists.
Location
9.0
The hotel's strategic location attached to a shopping mall and near PWTC was ideal for my business trip needs.
Dining
6.0
The dining experience varied from delicious to needing improvement, with highlights in the pastry selection but drawbacks like long queues for milk.
Facilities
8.0
The hotel offered essential facilities for a comfortable stay.
Bill
United Kingdom,
February
2024
7.4/10
The hotel has a mix of positives and negatives. The rooms are a bit cramped due to a pillar, but you get unlimited food and drinks on the top floor with a lovely city view. Unfortunately, the carpet was dirty and unpleasant. The service has its flaws, as there was a smoke smell and delays in providing towels, yet the friendly staff offered various services. The location is great for shopping and dining, being connected to a shopping mall and transit stations. The dining experience had good variety but lacked enough staff to clear tables promptly.
Rooms
6.0
The room size felt smaller due to a pillar, but the top floor offers unlimited food and drinks with a city view. The carpet was dirty and unpleasant.
Service
7.0
There was a smoke smell and delays with towel delivery, yet the staff offered a variety of services.
Location
9.0
The location is excellent for shopping and dining, connected to a shopping mall and transit stations.
Dining
7.0
The dining experience had good variety but lacked enough staff to clear tables promptly.
Facilities
8.0
Facilities were adequate with various services offered.
Tom
United Kingdom,
February
2024
7.8/10
My stay at the hotel was a mix of great views of Kuala Lumpur City Centre from the spacious and clean room but the uncomfortable feeling from facing a unit at the opposite condo building. Waiting until 5.15 pm for the room was unforgettable.
Rooms
8.0
The room was spacey and clean, offering a great and amazing view of Kuala Lumpur city center.
Service
7.0
The staff were friendly and helpful, especially Kak Siti. However, there was a lack of proper training in terms of customer support and friendliness.
Location
9.0
The hotel is superbly located above the mall with the LRT downstairs, making it very convenient to explore Kuala Lumpur.
Dining
7.0
The dining experience was really basic, but the waiters were helpful. The variety and taste made up for the busy atmosphere.
Facilities
8.0
The hotel provides essential facilities such as room service, dry cleaning, and laundry services.
Johnny
United Kingdom,
February
2024
7.0/10
The hotel is located right above the Sunway Putra Mall, offering easy shopping and dining options. The room lacked some basic amenities like a switched-on fridge, causing inconvenience, but the location was excellent for accessing nearby attractions and public transport.
Rooms
6.0
The room was basic and lacking essential amenities like a switched-on fridge, which was frustrating.
Service
7.0
The staff were warm and helpful, but during busy times, like my checkout, more personnel are needed to avoid long queues at the counter.
Location
9.0
The hotel's location was fantastic, right above Sunway Putra Mall, offering various dining options and easy access to public transport.
Dining
6.0
The dining experience was a bit chaotic, with crowded spaces and slow replenishment of food items, though the Malaysian cuisine variety was impressive.
Facilities
5.0
William
United Kingdom,
January
2024
6.6/10
The hotel is perfectly located near the Petronas Towers, offering very clean and nicely scented rooms, but unfortunately, my stay was disrupted by bed bugs bites on my arm. The pricing was reasonable.
Rooms
5.0
The rooms, although very clean and smelling nice, were smaller than expected and had bed bugs or mites that bit all over my arm.
Service
6.0
While the service was generally good, I encountered an issue with my credit card being swapped even though I had paid through Booking. com. The lack of basic replenishments and unfulfilled promises from the manager were a downside.
Location
7.0
The hotel's location near the Petronas Towers is practical and connected to a mall and train station, making it strategic for shopping. However, I faced an issue with a loose door latch that affected security.
Dining
8.0
The dining experience was great, with a variety of tasty options available. However, I encountered an issue with raw fish in the dining area.
Facilities
7.0
The facilities overall were good, but there were some issues that impacted the stay.
connected to mall
bed bugs
Warren
United States,
November
2023
7.4/10
The hotel's location is awesome, with easy access to nearby attractions and a variety of dining options. The rooms, while decent, don't quite live up to the advertised 5-star standard. The service was exceptional, especially with staff members like Shervin being particularly friendly and helpful. The dining experience offers a wide array of delicious food options, but there are some inconsistencies. Overall, a good value for the price paid.
Rooms
5.0
My family and I were given an upgrade to our room, although it felt a bit unsafe. The rooms are decent but fall short of the expected 5-star level, closer to a 3-star category or even lower.
Service
9.0
The service was top-notch, with extremely friendly and honest staff members. Shervin and the team were professional, friendly, and always willing to assist promptly, making our stay more enjoyable.
Location
8.0
The hotel's location is near KL, making it convenient for exploring the city. Being close to the PWTC LRT and Sunway Putra Mall was a huge plus, offering easy access to Halal eateries and shopping opportunities right below the hotel.
Dining
8.0
The dining experience was fabulous, with a wide variety of food items and prompt service. The breakfast spread, blending Asian and Western cuisines, was delicious, although there were minor improvements needed for consistency.
Facilities
7.0
The hotel's facilities, including an in-house bakery, Atrium Lounge, superb breakfasts, and a lovely outdoor pool on the 11th floor, added convenience and enjoyment to our stay.
Great location
Unsafe room
Paul
United Kingdom,
November
2023
8.6/10
The hotel is really comfortable but had a damp smell throughout our stay, earning it a 4-star rating. The additional access doors to the hotel corridor made the room noisy, which was a downside.
Rooms
8.0
The rooms were really comfortable despite the damp smell and noise from the access doors.
Service
9.0
The staff were all polite, very helpful, and attentive to details like ensuring guests were wearing gloves when handling food.
Location
9.0
The hotel is centrally located in KL, connected to a shopping mall with plenty of dining options, making it very convenient.
Dining
8.0
The dining experience was very good with lots of food choices available, although not on par with the hotel room quality.
Facilities
The hotel offers a good range of amenities and services.
Glen
United Kingdom,
October
2023
8.2/10
Although the rooms were a bit dusty and not the cleanest, they were of a decent size and had a small window. However, the hotel kindly upgraded my room to a junior suite upon request, which had a bathtub and balcony. The staff was incredibly accommodating and even provided helpful tips on where to get a specific adaptor. The location on top of a mall was superb for both business and tourism, with easy access to an LRT station. The dining options were fantastic with a wide variety to choose from. The facilities, including the pool, were well-maintained, but there were some overcrowding issues during peak hours.
Rooms
7.0
The rooms were of a decent size and had a small window.
Service
9.0
The staff went above and beyond to please, even upgrading my room to a junior suite with a bathtub and balcony. They were kind and helpful throughout my stay.
Location
9.0
The hotel's location on top of a mall was superb, providing easy access to transportation and shopping options.
Dining
8.0
The dining experience was marvelous with plenty of choices to suit every taste.
Facilities
8.0
The facilities, especially the pool, were well-maintained and enjoyable, though they faced some overcrowding issues at peak times.
David
United Kingdom,
August
2023
6.6/10
The hotel offers spacious Executive rooms with a connected hall and dining table, but a persistent damp smell slightly affects the experience, leading me to rate it 4 stars. The bathroom and basin were well-maintained. Despite the small size of the room, it was comfortable overall.
Rooms
8.0
The rooms were spacious with a connected hall and dining table. However, there was a noticeable damp smell throughout our stay.
Service
5.0
The service, including doormen and room service needs improvement. Towels were missed in the bathroom for consecutive days, and assistance was lacking when needed.
Location
7.0
The hotel's location is quite good, near a shopping mall and other amenities. However, noise disturbances from nearby guests affected the overall experience.
Dining
9.0
The dining experience was satisfactory with various food choices, especially in the breakfast buffet.
Facilities
6.0
The hotel offers a range of facilities including room service, laundry, and welcome drinks. However, improvements are needed in service efficiency.
Adrian
United Kingdom,
August
2023
8.2/10
The hotel offers clean and comfortable rooms with spacious accommodation and a good sahur meal. The staff are warm and well-trained, but some furniture needs attention. The location is fantastic with easy access to the Sunway Putra Mall, although construction issues impact the bathroom. The dining options are varied and excellent, but service can be slow during crowded times.
Rooms
8.0
The room was spacious and clean.
Service
9.0
The staff are absolutely very warm and very good, well-trained personnel.
Location
9.0
The hotel's location is just awesome with Sunway Putra Mall below, offering a wide variety of food and shopping options.
Dining
7.0
The dining experience offers varieties of food and is mouthwatering, but can get crowded and slow during peak times.
Facilities
8.0
The facilities serve the guests well.
Great location
Bathroom drainage issues
Gavin
United Kingdom,
August
2023
8.2/10
I chose to stay at Sunway Putra for its prime location above the Putra Mall and close proximity to the World Trade Centre and Putra Train station. The views from the room were magnificent, but the absence of slippers was a drawback. The rooms were spacious, comfortable, and impeccably clean, making for a pleasant stay overall.
Rooms
9.0
The rooms were nice, big, and had a great view.
Service
7.0
Despite a slight hiccup with a rude encounter over a leftover drink, the service was satisfactory. Kevin, who checked us in, was helpful, although they expected me to navigate down stairs to the main road during heavy rain.
Location
9.0
Sunway Putra's location was a major plus as it was conveniently connected to the mall, public transportation, and eateries. The proximity to Hospital KL was also beneficial.
Dining
8.0
The dining experience exceeded expectations with a huge selection, well-laid-out buffet, and extremely helpful staff. However, the pricing was a bit on the higher side, and ordering food was necessary despite the proximity to shopping and restaurants.
Facilities
8.0
The hotel's facilities were impressive, offering a range of services from room service to dry cleaning and valet parking. The handcrafted pasta was a delightful culinary highlight.
Great view
No slippers
Michael
United Kingdom,
July
2023
8.6/10
The hotel offers superb room quality despite being near train services. However, the rooms are dark and old, lacking standard comforts. The service is exceptional, with staff like Ms. Ersya, Ms. Syukriah, and Mr Asyraaf providing excellent support. The location is unbeatable, connected directly to a mall with convenient access to public transport. The dining experience is impressive, with a wide variety of food choices. Facilities are top-notch.
Rooms
8.0
The room quality is superb despite the proximity to train services. However, they lack standard comforts and feel a bit old and dark.
Service
9.0
The service is exceptional, with staff going above and beyond to assist. However, they may have questioned my complaints, which was a bit uncomfortable.
Location
9.0
The location is fantastic, directly linked to a mall with plenty of dining options and easy access to public transport. However, the pillows had a bad smell, which was a downside.
Dining
8.0
The dining experience is impressive, offering a wide variety of food choices, although there were minor delays in service at times.
Facilities
9.0
The facilities provided are top-notch, offering everything needed for a comfortable stay.
Patrick
United Kingdom,
June
2023
7.2/10
The hotel offers a mix of positives and negatives. While the rooms didn't meet the standard of a 5-star hotel and were quite dark, the included buffet dinner and breakfast in the Club Lounge on the top floor offered excellent views over the city with fantastic service and food. However, there was an issue with the toilet flushing, affecting the overall room experience.
Rooms
6.0
The rooms were not up to the standard of a 5-star hotel and quite dark, making it challenging for females to do makeup. The Club Lounge provided excellent views and service, but there was a toilet flushing problem.
Service
7.0
The staff were a mix of rude and friendly. Service was noted as excellent in the Club Lounge for dinner and breakfast. Despite some rudeness, the service overall had positive aspects.
Location
8.0
The location was ideal for business travelers due to proximity to Sunway Putra Mall and PWTC. However, there were noise concerns near the train services impacting the stay.
Dining
7.0
The dining experience offered a good spread of local cuisine with some international options. Although suitable for work travelers, it fell short for those expecting a nicer breakfast or local food experience.
Facilities
8.0
The hotel had a great location next to Sunway shopping center and offered quick access to different areas of the city. Noise issues and concerns regarding cleanliness were noted.
fantastic views
toilet flushing problem
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